Contact information

Contact Information

Thank you for visiting Serene Dimensions. We are happy to help with questions about orders, shipping, returns, jewelry care, custom requests, or product availability.

Contact Us

For questions or support, please contact us at:

Serene Dimensions
Website: serenedimensions.com
Email: [your email address]

We do our best to respond within 1–3 business days.

Order Questions

If you are contacting us about an order, please include your:

Order number
Name used at checkout
Email address used for the order
A brief description of your question or concern

This helps us locate your order and respond more quickly.

Business Hours

Serene Dimensions is a small handmade jewelry business. Messages are typically answered during regular business hours, Monday through Friday, excluding holidays.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or you received the wrong item, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging.

Custom Jewelry Requests

Custom or special requests may be considered depending on material availability and design style. Please contact us with details, and we will let you know what may be possible.

Mailing Address

Serene Dimensions does not currently accept customer visits or in-person returns at a public storefront. If a return is approved, return instructions will be provided by email.